Help Us Help You!- When we call you regarding your order, it helps everyone if you listen to your voicemail before calling back. This way you will know what the call was in regards to and who to ask for. Sometimes the staff member who called you may be still typing notes in the computer or may already be on another call, in this case we can't tell who contacted you or why. We are always happy to help if you do not know this information, but it makes it more difficult. Thank you for understanding.