Shipping Specifics Our default method is UPS. Other arrangements can be made if necessary. Our software will attempt to give you a shipping estimate upon checkout but it is only an estimate and can vary greatly at times. Shipping quotes are available by calling us, going to UPS.com or by calling (800) PICK-UPS. Estimate four lbs. per case of glass over the listed weight. Also, if you are ordering clear borosilicate tubing or rod, the dimensions of the box will need to be accounted for. The dimensions for these long boxes are typically 64 x 11 x 11.
Shipping Guarantee Orders received by 2:30 PM (EST) on normal business
days are guaranteed to ship the same day or your shipping charges for that
order will be refunded. Guarantee applies to
items in stock only, shipping via UPS. Rush Fee We can guarantee your order will ship the same day when placed after 2:30 PM with the addition of a $10.00 rush charge.
Box Sizes Mountain Glass cares about keeping shipping costs as low as possible. Did you know we have over 40 stock box sizes (including 4 custom sizes) to select from when we pack you order? We always keep your costs in mind when packing your orders and we believe having a box for every occasion helps.
Handling Charges We are using a state of the art packaging system and charge an $8.00 handling fee per large box (which includes items like tubing/rod) and a $1.00 to $4.00 handling fee for small boxes depending on the size of the order for items like color rod, tools, torches etc.)
Packing Materials We ship using the Instapak foam system. Reusable foam, that is soy based, is sprayed in the box to form around items. Just lift out one foam insert and grab your glass, no mess! We NEVER buy foam peanuts but we do occasionally recycle the ones we receive and send them out in small orders. You may always request no peanuts if they annoy you.
We take Care and Pride in every order placed with us. We operate with methods in place to assure maximum accuracy and minimum breakage in our shipments.
Truck Shipments If you are considering a pallet of glass or a kiln our competitive truck rates are some of the lowest around. This is due to our volume and the Southeast being an unusually competitive market for the trucking industry. Give us a call for a quote.
International We happily ship internationally as long as your country permits the necessary items and box requirements for you. When placing your order online please select "International Shipping" upon checkout. After your order is placed (your credit card will NOT be charged) we will evaluate the order and email with an estimated shipping quote and any shipping options if available. Do not hesitate to contact us if you have any questions.
Damage to Shipment, Missing Items etc. If there are issues with your shipment please notify us as soon as possible so we correct the problem. Once 5 business days have passed since receipt we are unable to place claims with the shipping company to request a refund. If items are missing or not correct we are also unable to issue refunds or ship replacement product due to package being out of our hands for so long. It is your right to inspect your package while the delivery company waits for your signature. Once you sign for the shipment you are waving your right to future claims unless you note damage.