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Shipping

Shipping Specifics
Mountain Glass has the industry’s leading shipping calculator.  Your order will be analyzed to determine what size box/boxes it will ship in as well as if it will be less expensive to cut any 4ft or 5ft long tube/rod that may be included in your order.  You will also be given a variety of shipping options to choose from during the checkout process.
 
Shipping Guarantee
Orders received by 2:30 PM (EST) on normal business days are guaranteed to ship the same day or your shipping charges for that order will be refunded. Guarantee applies to orders shipping UPS that contain no out of stock items.
 
Rush Fee
We can guarantee your order will ship the same day when placed after 2:30 PM with the addition of a $10.00 rush charge.
 
Box Sizes
Mountain Glass cares about keeping shipping costs as low as possible. Did you know we have over 40 stock box sizes (including 4 custom sizes) to select from when we pack you order? We always keep your costs in mind when packing your orders and we believe having a box for every occasion helps.
 
Material Charges
We charge an $8.00 - $10.00 material fee per over-sized box which are used for items like tubing/rod.  We charge a $1.00 to $7.00 material fee for small boxes which are used for items like color rod, tools, torches etc.  These fees help offset our costs for boxes and packing materials but are less than what we spend on these items.
 
Packing Materials

We ship using a variety of packing techniques with the goal of getting your package to you safely.  Some of these techniques may include:

o   Instapak Foam - Foam is typically used on heavy over-sized boxes going long distances.  This foam is soy based and is sprayed in the box to form around items.

o   Bubble Wrap – We stock a wide variety of bubble wrap in various sizes and rigidity to be used in small to oversized boxes.

o   Peanuts - We NEVER buy foam peanuts but we do occasionally recycle the ones we receive and send them out in small orders. You may always request no peanuts if they annoy you.

We take Care and Pride in every order placed with us. We operate with methods in place to assure maximum accuracy and minimum breakage in our shipments.

Truck Shipments
If you are considering a pallet of glass or a kiln our competitive truck rates are some of the lowest around. This is due to our volume and the Southeast being an unusually competitive market for the trucking industry. Give us a call for a quote.  
 
International 

We happily ship internationally as long as your country permits the necessary items and box requirements for you. When placing your order online you will be able to choose from UPS or 'USPS International Shipping' options upon checkout.

If you select "USPS International Shipping", after you order is placed (your credit card will NOT be charged) we will evaluate the order and email you with a USPS shipping quote. You can then decide if you would like to proceed with the order.  Do not hesitate to contact us if you have any questions.

Damage to Shipment, Missing Items etc.
If there are issues with your shipment please notify us as soon as possible so we correct the problem. Once 5 business days have passed since receipt we are unable to place claims with the shipping company to request a refund. If items are missing or not correct we are also unable to issue refunds or ship replacement product due to package being out of our hands for so long. It is your right to inspect your package while the delivery company waits for your signature. Once you sign for the shipment you are waving your right to future claims unless you note damage.
 
UPS Zone Map
 
Link to the UPS Zone Map