Shipping Specifics Mountain Glass has the industry’s leading shipping
calculator. Your order will be analyzed
to determine what size box/boxes it will ship in as well as if it will be less
expensive to cut any 4ft or 5ft long tube/rod that may be included in your order. You will also be given a variety of shipping
options to choose from during the checkout process.
Shipping Guarantee Orders received by 2:30 PM (EST) on normal business
days are guaranteed to ship the same day or your shipping charges for that
order will be refunded. Guarantee applies to orders shipping UPS that contain no out of stock items. Rush Fee We can guarantee your order will ship the same day when placed after 2:30 PM with the addition of a $10.00 rush charge.
Box Sizes Mountain Glass cares about keeping shipping costs as low as possible. Did you know we have over 40 stock box sizes (including 4 custom sizes) to select from when we pack you order? We always keep your costs in mind when packing your orders and we believe having a box for every occasion helps.
Material Charges We charge an $8.00 - $10.00 material fee per over-sized
box which are used for items like tubing/rod.
We charge a $1.00 to $7.00 material fee for small boxes which are used
for items like color rod, tools, torches etc.
These fees help offset our costs for boxes and packing materials but are
less than what we spend on these items.
Packing Materials We ship using a variety of packing
techniques with the goal of getting your package to you safely. Some of these techniques may include:
oInstapak Foam - Foam is
typically used on heavy over-sized boxes going long distances. This foam is soy based and is sprayed in the
box to form around items.
oBubble Wrap – We stock a
wide variety of bubble wrap in various sizes and rigidity to be used in small
to oversized boxes.
oPeanuts - We NEVER buy
foam peanuts but we do occasionally recycle the ones we receive and send them
out in small orders. You may always request no peanuts if they annoy you.
We take Care and Pride in every order
placed with us. We operate with methods in place to assure maximum accuracy and
minimum breakage in our shipments.
Truck Shipments If you are considering a pallet of glass or a kiln our competitive truck rates are some of the lowest around. This is due to our volume and the Southeast being an unusually competitive market for the trucking industry. Give us a call for a quote.
International We happily ship internationally as long
as your country permits the necessary items and box requirements for you. When
placing your order online you will be able to choose from UPS or 'USPS
International Shipping' options upon checkout.
If you select "USPS International
Shipping", after you order is placed (your credit card will NOT be
charged) we will evaluate the order and email you with a USPS shipping quote.
You can then decide if you would like to proceed with the order. Do not
hesitate to contact us if you have any questions.
Damage to Shipment, Missing Items etc. If there are issues with your shipment please notify us as soon as possible so we correct the problem. Once 5 business days have passed since receipt we are unable to place claims with the shipping company to request a refund. If items are missing or not correct we are also unable to issue refunds or ship replacement product due to package being out of our hands for so long. It is your right to inspect your package while the delivery company waits for your signature. Once you sign for the shipment you are waving your right to future claims unless you note damage.