Update: October 2021

The last two years have impacted the global supply chain more than anyone could have imagined, and has disrupted our ability to provide you with the products and service you expect from Mountain Glass Arts.

We continue to do our best to ship all orders quickly and accurately, while offering the widest selection of tools and raw materials, as well as the best sales support team in the industry. Currently we are shipping most every order same or next business day.

If there is something on our website that shows “Out of Stock” please use the “Notify Me When Available” feature on our website to receive an email the moment the product is back in stock.

We thank all of our customers for your continued support and understanding.

Update: August 22nd 2020

Hi Everyone,

Thank you all so much for the kind words, support, patience and understanding during these strange times. We’re extremely happy to say WE’RE BACK!

• The Asheville location is OPEN AND SHIPPING as of Monday, August 24th!

• Most all orders placed while we were closed have already been shipped.

• Any order you place now will most likely be shipped same or next business day.

• You can reach us during our normal business hours by calling 800.310.8588 or emailing info@mountainglass.com

Thanks to the safety protocols we have in place, our diligent team following all CDC guidelines, wearing masks, and lots of negatives tests, we were able to isolate the asymptomatic case and begin to safely operate again.

Another huge thank you and shout out to you, our customers and community. Your kind responses to our closing helped ease the stress of an unpleasant situation and focus on what was most important. Thank you for your continued support, and we are so happy to be back at it!

Kind Regards,

The Mountain Glass Family

Update: August 13th 2020

Hello everyone, we hope you are all doing well and we appreciate your support and patience during these unprecedented times. This afternoon, we were notified of a positive COVID case within our staff.

During this pandemic Mountain Glass Arts has made decisions based on the best interest of our community and the safety of our staff. Out of an abundance of caution, we have made the community responsible decision to;

• We Must Temporarily Close ONLY the Asheville location, Effective Immediately Friday 8/14 we will be closed until further notice.

• The Eugene location remains as is, open for Retail pickup only.

• We will be posting again to update all of you over the weekend and next week, as we make decisions and get information.

• We hope to re-open anytime within the next 1-2 weeks as soon as staff wide testing can be completed.

• We will ship as many orders as we can during this closure, depending on staff and testing.

• Email will be the best way to communicate with us during this time.

• We promise to keep you all posted, and we will re-open as soon as possible.

Our staff member is asymptomatic and has not been on site since Monday the 11th. We are taking this time to have each Mountain Glass employee tested and further deep clean so we can continue to feel confident we are operating a safe space for our staff. We truly thank everyone for their understanding and continued support through this pandemic. We will reopen again when we are able to do so safely and confidently.

Kind Regards,

The Mountain Glass Family

Update: March 31st 2020

Same Day Shipping Guarantee, Temporarily Suspended

Due to the spread of the coronavirus we have made the difficult decision to temporarily suspend our same day shipping guarantee for orders placed before 2:30pm EST. This is the first time in the history of MGA that we have ever done this. UPS has also suspended their service guarantee, effective 3/26 until further notice. This means you could see longer than normal in transit times.

This will help ensure the safety of our staff, allow us to continue to maintain our social distancing, and perform increased cleaning. If the timing of your order is critical to ship the same day, please let us know and we will do our best to accommodate you.

We are continuing to ship every business day and are more than happy to help in any way that we can. Do not hesitate to call or email us at info@mountainglass.com or 800.310.8588 if we can help! Stay safe, wash your hands, and happy melting!

Kind Regards,

The Mountain Glass Family

Update: March 31st 2020

Same Day Shipping Guarantee, Temporarily Suspended

Update: March 30th 2020

Curbside Pickup Available in Asheville & Eugene

Many of you may know that we have suspended walk-in sales, but fear not! We are continuing to ship from Asheville, NC and offering curbside pick-up for both Asheville, NC and Eugene, OR. Please call orders in or place them online at least 1 hour prior to arrival. Please plan to pay with a card if possible. Cash is accepted but card is much preferred for safety. Once your order is prepared we will call you to provide pick-up instructions and the location of your glassy goods.

Many manufacturers across the US and the world are beginning to temporarily suspend operations. We are constantly updating this stock list on our COVID-19 page.

We are currently stocked deep in both locations. We know many of you already work from home and count on lampworking as a major source of income. We want to let you all know we have no plans to close at this time and will remain open as long as we are safely able to do so and allowed by government regulations.

We are continuing to operate safely by practicing social distancing and following all hygiene recommendations provided by health authorities.

We are confident that we’ll all get through this together and be able to give our friends and family more hugs than ever before. We are so proud to be part of the amazing and resilient glass community. In the meantime, we’re here to help. Please don’t hesitate to call or email us at 800.310.8588 or info@mountainglass.com if there is anything we can do for you.

Stay safe, wash your hands, and torch on!

Kind Regards,

The Mountain Glass Family

Update: March 27th 2020

List of Vendor/Items currently delayed/Closed due to COVID-19:

- Northstar

- Trautman

- Glass Alchemy (shipping available stock)

- GTT

- Bethlehem Burners

- Nortel

- Paragon

- Skutt

- AccuGrind (limited operations)

- Creation is Messy

- Some graphite items

Update: March 18th 2020

Update: March 17th

Mountain Glass is STILL OPEN!

But as a precaution for the health and safety of our staff we have decided to temporarily suspend only walk-in sales. This is beginning Wednesday, March 18th, in both Asheville, NC and Eugene, OR. So Tuesday March 17th will be the last day for walk in sales, until further notice.

We are still fully operational, maintaining our same day shipping guarantee for all orders submitted before 2:30PM, and plan to continue to do so. After speaking with both UPS & the US Postal Service we have been assured they fully expect to continue operations as well.

For walk-in customers, our staff will gladly assist you in getting the products that you need. Please browse our website and prepare your order, then call 866-LAMPWORK or 800-310-8588 to pick up in either Eugene or Asheville during normal business hours, 10am – 6pm, and we will call you when your order is ready for pick up and place it outside when you arrive.

During this unusual mode of operations please help us, help everyone, to get their orders quickly by giving us your payment information when placing your order. We will bill your order before your arrival so it is ready for pickup. We prefer credit card payments, but will accept cash. Please call at least 10 minutes prior to arrival and someone will be out with your order promptly.

We would like to thank each and every one of you for your patronage and understanding during these unprecedented and trying times.Please feel free to email us at info@mountainglass.com or call us at 800.310.8588. We are always happy to help.

We wish you all a safe and healthy spring. And wash your hands! :)

Kind Regards,
Mountain Glass Arts