Please Note: Our on-line shipping calculator will analyze your order to see if it is cheaper to cut your glass or ship it full length. If it is determined that we can save you money by cutting your 4 foot or 5 foot tubing/rod, we will do so. If you do not want us to cut your glass, please add a note in the comment section of your order. Be aware that requesting we not cut your glass when it is suggested we do so OR requesting your glass to be cut when it is suggested we don’t can increase your shipping total dramatically.
Why did we decide to cut your glass and add a fee? - We did so to save you money. Your overall cost is still lower than if we did not cut.
Is there a limit on the quantity we will cut? - Once cutting fees go over a certain amount, the savings to your shipping costs become too close to the cost of the cutting fee making it not worth doing. In addition, if we cut too much, your box would become too wide and would incur fees equal to a 5 foot long box. This is also why we only cut in 1/2's and not in 1/3's.
Why do we charge to cut glass? - There are many costs associated with cutting glass. Additional labor is required to stage, cut, clean and wrap the glass. There are safety issues for our employees, so we must create a safe environment for cutting which costs money. We must purchase, maintain and replace the equipment and tools. In addition, inevitably, tubes of glass are damaged during the cutting process and need to be discarded.
Why will we only cut up to 50mm tubing? – Larger size tube is more complicated to cut and expensive to replace if there is damage.
Condition of Cut Glass: Be aware the ends may be rough, sharp and/or uneven. While we do our best to keep the glass clean during the process, tubes may have glass fragments or dust inside.