🚨 UPDATES!
10/11/24

First off, THANK YOU for your overwhelming support during this challenging time. We're SO GRATEFUL for your donations to our GoFundMe's and orders from MGA West.
https://www.gofundme.com/f/support-mountain-glass-arts-recovery-efforts
The flooding from Helene has severely impacted MGA East and the River Arts District in Asheville, NC. Many artists and businesses, including us, have suffered extensive damage. Our building will likely be condemned, forcing us to cease operations there. It is too soon to make any decisions about reopening as so many buildings were lost. We will keep you posted.
Online shopping update:
The website now displays only Eugene stock in real-time, improving accuracy and reducing frustration. Our inventory system has been updated, but there may be slight delays in real-time updates. Please call if you can't find what you need.
Phone communication:
We apologize if you've reached voicemail. Eight of our WNC crew are still without power, water, or internet. Asheville sales staff will be available to assist with Eugene orders once they can work remotely. We're experiencing high call and email volumes but are working to respond as quickly as possible.
Our new phone hours are 1 PM to 9 PM Eastern
(10 AM to 6 PM Pacific).
Shipping information:
We're working to keep shipping costs down. Due to the staff shortages, we haven't been able to update the shipping origin on our site, so it still quotes as if coming from Asheville.
Our Eugene crew is committed to using the smallest possible boxes and offering the lowest available rates. It will take time to reprogram all shipping information on our website.
MGA West needs your support more than ever. Your business is crucial to us during this time.
MGA West would like to send a special shout out to the following extra helpful vendors who have helped send stock quickly;
Northstar & Trautman Glass
Glass Alchemy
Paragon
Double Helix
Griffin Glass Tools
We sincerely appreciate your patience and understanding during this difficult period. Your support means everything to us, and we're dedicated to serving you to the best of our ability.
We'll continue to post updates as we can. The MGA team is grateful for each and every one of you. Please stay safe! 🙏
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9/26/24

🚨ATTENTION : MGA EAST is closed today due to a severe flood.
We do not know when we will be able to re-open.
MGA EAST is closed until further notice.
Our building may be under 6+ feet of water by tonight and much of the city around Asheville will be damaged.
Sadly, the entire amazing River Arts District we’re in will be affected by the flood. We are sending positive vibes and praying for our neighbors at Level 42 and all our friends and supporters around Western NC. We hope you all are safe and well!
MGA West is OPEN and will remain open. Calls will route to MGA WEST for now.
***Phone hours are now 10am to 6pm PACIFIC Time, so 1pm to 9pm EASTERN Time***
We will do our best to ship orders from there and in the coming weeks we will direct all available inventory to Eugene.
THANK YOU to the community who has supported MGA for 22+ years now.
The people I met in the Furthur & Phish lots when we first opened, the friends they told who started buying from us too. Thank you to everyone who supports doing things a little differently, better, faster and cheaper but most of all, with care for the community and knowledgeable customer service.
That’s what helped build MGA over the years. We started in this community as lampworkers back in 2002, for lampworkers. Our drive was to get customer service right, and use tech to keep prices low, and pass the deals on to you. We all love lampworking and work hard behind the scenes every day to be competitive, and help keep your prices low. You now have many other places to shop, but many of you continue to support MGA and we appreciate you voting with your dollars for us.
We will start working on getting more stock into Eugene, we’re sorry if we don’t have what you need now, but we appreciate any and all support during this time if you are able to find what you need. Please note we will have a massive selection of Chinese glass expected now mid October. Announcements and Sale will be posted when we have an ETA.
***We do need your support more than ever in Eugene!***
Thank you for your patience while we sort out and deal with all that is coming our way. We will keep you posted 🙏
Kind Regards,
Chris S. Founder and Owner